Shop Smart For Everyday Living

At Ease Buy Essence ("we", "our", "us"), we are deeply committed to protecting the privacy and personal information of our customers, visitors, and users ("you"). This Privacy Policy explains in detail how we collect, use, store, protect, and share your information when you visit our website, use our services, or make a purchase. Please read this policy carefully before using our platform.

1. Information We Collect

We collect a variety of personal information to provide you with the best possible shopping experience:

• Personal Identification Information: Full name, email address, phone number, date of birth, and billing/delivery addresses collected during account creation and checkout.
• Transaction Data: Details of orders placed, including products purchased, purchase history, payment methods, and order values.
• Technical Data: IP address, browser type and version, time zone, browser plug-in types, operating system, device type, and other technology identifiers on the devices used to access our website.
• Usage Data: Information about how you navigate and use our website, including pages visited, products viewed, links clicked, search queries, and time spent on each page.
• Marketing & Communications Data: Your preferences for receiving marketing communications from us, newsletter subscriptions, and communication history.
• Cookie Data: Information collected through cookies and similar tracking technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for a range of legitimate purposes:

• To process and fulfil your orders, including dispatching products and managing returns.
• To manage your account and provide you with customer support.
• To send transactional communications such as order confirmations, delivery updates, and return notifications.
• To personalise your shopping experience by recommending products relevant to your interests and purchase history.
• To send marketing communications, including newsletters and promotional offers, where you have consented.
• To improve our website, services, and product offerings through analytics and customer feedback.
• To detect, prevent, and investigate fraud, security breaches, and illegal activities.
• To comply with legal obligations and resolve disputes.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds: (a) Contractual necessity — to fulfil orders and manage accounts; (b) Legitimate interests — to improve our services and prevent fraud; (c) Consent — for marketing communications and non-essential cookies; (d) Legal compliance — to meet regulatory and statutory obligations.

4. Data Sharing & Disclosure

We respect your privacy and will never sell your personal data to third parties. However, we may share your information with:

• Delivery Partners: Courier and logistics companies that help us fulfil and deliver your orders.
• Payment Processors: Secure third-party payment gateways that handle financial transactions on our behalf.
• Technology Service Providers: Cloud hosting, email platforms, analytics services, and customer support software.
• Legal & Regulatory Authorities: When required by law, court order, or regulatory authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Typically, order records are retained for 7 years, and marketing preferences are retained until you withdraw consent. Technical and usage data may be retained for up to 3 years for analytical purposes.

6. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, analyse website traffic, and deliver personalised content. You may control cookie settings through your browser, though disabling certain cookies may affect website functionality. We use essential, functional, analytical, and marketing cookies.

8. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, firewalls, secure server infrastructure, access controls, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your data may be transferred to and processed in countries outside your home jurisdiction. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or other lawful transfer mechanisms.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by email. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or wish to exercise your rights, please contact at contact@easebuyessence.info.

Welcome to Ease Buy Essence. By accessing or using our website, browsing our catalogue, creating an account, or making a purchase, you agree to be bound by these Terms & Conditions ("Terms"). Please read them carefully. If you do not agree, please discontinue use of our website immediately.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Ease Buy Essence. They apply to all users of the website, including visitors, registered members, and purchasers. We reserve the right to modify these Terms at any time. Continued use of the website after changes constitutes your acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age to use our services and make purchases. By using this website, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding agreement. Ease Buy Essence reserves the right to refuse service to anyone for any reason at any time.

3. Account Registration

To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information and to update it as necessary. Notify us immediately of any unauthorised use of your account.

4. Products & Availability

All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time. Product images, descriptions, and specifications are provided for informational purposes and may vary slightly from actual products. We make every effort to display accurate information but do not warrant that product descriptions are error-free.

5. Pricing & Payment

All prices are listed in US Dollars ($) unless otherwise specified. We reserve the right to modify prices at any time without notice. Prices displayed at checkout are final. Ease Buy Essence currently offers Cash on Delivery (COD) as the exclusive payment method. Payment is due upon delivery of goods to the specified address.

6. Order Processing

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. An order is confirmed only upon receipt of our confirmation communication. In the event of pricing errors or product unavailability, we will notify you promptly and offer alternatives or a full cancellation.

7. Delivery & Shipping

Delivery timelines are estimates only and may vary due to factors beyond our control including weather, courier delays, and public holidays. Delivery is made to the address specified at checkout. Ease Buy Essence is not responsible for incorrect addresses provided by the customer. Additional delivery charges may apply based on location and order size.

8. Cancellations

Orders may be cancelled prior to dispatch by contacting our customer support team. Once dispatched, orders cannot be cancelled but may be returned in accordance with our Return & Refund Policy. We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraudulent activity.

9. Intellectual Property

All content on the Ease Buy Essence website, including but not limited to logos, text, images, graphics, product descriptions, and code, is the intellectual property of Ease Buy Essence or its content suppliers. Reproduction, distribution, modification, or use of any content without prior written consent is strictly prohibited.

10. Prohibited Conduct

You agree not to: (a) use the website for any unlawful purpose; (b) submit false or misleading information; (c) impersonate any person or entity; (d) interfere with the security or integrity of the website; (e) use automated tools to scrape or extract data; (f) engage in any activity that damages, disables, or overburdens our infrastructure.

11. Limitation of Liability

Ease Buy Essence shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability in any matter arising out of these Terms shall not exceed the value of your most recent order. Some jurisdictions do not allow limitations of liability, so these limitations may not apply to you.

12. Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra. These Terms are governed by the laws of India.

13. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. Ease Buy Essence has no control over and accepts no responsibility for the content or practices of any linked websites. Visiting third-party sites is at your own risk.

14. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of USA.

15. Contact

For enquiries regarding these Terms, please contact us at contact@easebuyessence.info.

At Ease Buy Essence, your satisfaction is our highest priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return and refund process as smooth and transparent as possible. Please read this policy carefully to understand your rights and obligations.

1. Return Eligibility Window

You may initiate a return within 7 days of the delivery date for most product categories. For perishable items (Food & Beverages), returns must be initiated within 24 hours of delivery. Digital products (SaaS subscriptions, Gift Cards) are non-refundable once activated or redeemed. Memberships are refundable only if cancelled within 48 hours of purchase and no benefits have been availed.

2. Conditions for Return

To be eligible for a return, items must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• All tags, labels, manuals, and accessories must be included.
• The item must not have been washed, altered, or tampered with.
• Proof of purchase (order confirmation or invoice) must be provided.
• The return must be initiated within the eligible return window.

3. Non-Returnable Items

Certain items are excluded from our returns policy:

• Perishable food products beyond 24 hours of delivery
• Activated digital gift cards and memberships
• Personal hygiene products (oral care, skincare, haircare) once opened
• Items damaged due to misuse, neglect, or improper handling
• Products with removed serial numbers or tampered security seals
• Items purchased during final clearance or liquidation sales

4. How to Initiate a Return

To begin a return, follow these steps:

• Contact our support team at contact@easebuyessence.info within the eligible return window.
• Provide your order number, the item(s) you wish to return, and the reason for return.
• Our team will review your request within 1–2 business days and provide return authorisation if approved.
• Pack the item securely and hand it over to our courier partner using the prepaid return label provided.
• Once received and inspected, we will process your refund within 5–7 business days.

5. Refund Methods

Since Ease Buy Essence currently operates on a Cash on Delivery basis, refunds will be processed via:

• Bank Transfer: Refunds are credited directly to the bank account or UPI ID provided by the customer. Please allow 5–10 business days for the transfer to reflect.
• Ease Buy Essence Wallet Credit: Alternatively, you may opt for store credit equivalent to 110% of your refund value for use on future purchases.

6. Damaged or Defective Items

If you receive a damaged or defective item, please report it within 48 hours of delivery. Attach clear photographs of the damage/defect to your email. Upon verification, we will arrange for a free replacement or full refund at your preference. Shipping for defective item replacements is fully covered by Ease Buy Essence.

7. Incorrect or Missing Items

In the rare event that you receive an incorrect item or your order is incomplete, please contact us within 48 hours of delivery. We will investigate promptly and dispatch the correct item at no additional cost. If the correct item is unavailable, a full refund will be issued.

8. Return Shipping Costs

For returns due to change of mind, the customer is responsible for return shipping costs. For returns due to damage, defect, or incorrect items, Ease Buy Essence will cover all return shipping costs. We recommend using a trackable shipping service for returns, as we cannot be responsible for items lost in transit.

9. Exchange Policy

We offer exchanges for products of equal or lesser value within the eligible return window, subject to product availability. For higher-value exchanges, the difference must be settled upon the next delivery. Exchanges are processed within 7–10 business days of receiving the returned item.

10. Cancellation Before Dispatch

Orders cancelled before dispatch will receive a full refund credited to the original payment method within 2–3 business days. To cancel an order, contact our support team immediately after placing the order, as dispatch may occur within hours of confirmation.

11. Contact for Returns

Return Queries: contact@easebuyessence.info.